Mission United

Proudly Serving Those Who Have Served.


This is where you get the support you’ve earned.

Mission United is a United Way program of United Way of Lake and Sumter Counties and while Mission United is dedicated to serve those who have served, it also provides a personal touch that many of the Veterans Affairs options are simply unable to accommodate, often due to capacity.

More than 52,000 Veterans call Lake or Sumter County home. Whether they left the service years ago or are currently transitioning to civilian life, many struggle with the challenges of navigating a complex system of services and finding their place in the community. Our Mission United program is a collective effort that identifies gaps and creates systemic change in the area of health care access, education, and stability assistance.

For individual assistance and case management, contact our Mission United Coordinator.

Our Role

Our Mission United team’s primary role is to help Veterans navigate the system of benefits available, whether by providing those options directly or connecting our Veterans to a resource for any of the following services:


  • Medical Transportation Services
  • Employment Services
  • Legal Assistance
  • Education
  • Financial Stability
  • Health Care
  • Stability Housing

Mission United

Contact Info

Call:    352-787-7530

Email: MissionUnited@UWLS.org

in food assistance provided to 120 veterans experiencing food insecurity in 2023

veterans received case management services in 2023

veterans were transported to their medical appointments on Mission United busses in 2023.


of veterans are living paycheck to paycheck.

Explore Mission United Programs & Resources

Transportation program

News & Resources

Make a Donation

Title VI

Mission United Van

Transportation Program

As part of our efforts to help Veterans navigate the system and benefits available to them United Way of Lake and Sumter Counties is pleased to offer our Mission United Transportation Program.

The Mission United program is a direct service of United Way of Lake and Sumter Counties and is dedicated to serving the needs of those who have served. It is in partnership with a grant from the Live Well Foundation of South Lake that this transportation service (and the bus!) has been made possible.

Mission United Shuttle will run between the VA Clinic in Clermont and the VA Hospital in Lake Nona.

News & Resources

The Affordable Connectivity Program (ACP)

The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) program to help low-income households pay for internet service and connected devices like a laptop or tablet.

You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch.

Click to Apply

VALife Insurance Program

In January 2023, VA launched a new life insurance program called Veterans Affairs Life Insurance (VALife), which provides guaranteed acceptance whole life insurance coverage to veterans age 80 and under, with any level of service-connected disability. Some veterans age 81 and older may also be eligible.

Click to read more

Title VI Notification

United Way of Lake and Sumter Counties operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with United Way of Lake and Sumter Counties.

For more information on  United Way of Lake and Sumter Counties’ civil rights program, and the procedures to file a complaint, contact 352-787-7530; email: MissionUnited@UWLS.org or visit our administrative office at 32644 Blossom Lane, Leesburg, FL 34788.

If information is needed in another language, contact 352-787-7530.

FTA Circular 4702.1B, Chapter 111, Paragraph 6: All recipients shall develop procedures for investigating and tracking Title VI complaints filed against them and make their procedures for filing a complaint available to member of the public.


Any person who believes he or she has been discriminated against on the basis of race, color, or national origin by United Way of Lake and Sumter Counties may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.  United Way of Lake and Sumter Counties investigates complaints received no more than 180 days after the alleged incident. United Way of Lake and Sumter Counties will process complaints that are complete.

Once the complaint is received,  United Way of Lake and Sumter Counties will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

United Way of Lake and Sumter Counties has ninety (90) days to investigate the complaint. If more information is needed to resolve the case,  United Way of Lake and Sumter Counties may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days,  United Way of Lake and Sumter Counties can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

The complaint procedure will be made available to the public on the United Way of Lake and Sumter Counties website at https://www.uwls.org.


A copy of the complaint form in English is provided in Appendix E and on the United Way of Lake and Sumter Counties website at https://www.uwls.org.

Title VI Procedures and Compliance Form

“Discrimination complaints about transportation-related services or benefits may be filed with U.S. DOT or FTA Headquarters Office of Civil Rights”


The Department of Transportation has revised its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973. It now specifically provides that transportation
agencies are required to make reasonable modifications to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

United Way of Lake and Sumter Counties, Inc. is committed to providing safe, reliable, efficient, and accessible service to its customers. To ensure equality and fairness, United Way of Lake and Sumter Counties, Inc. will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all of its services.

Exceptions would include modifications that:

  • Cause a direct threat to the health and/or safety of others;
  • Result in a fundamental alteration of the nature of the service;
  • Are not necessary in order for the individual with a disability to fully utilize United Way of Lake and Sumter Counties, Inc.’s services

Anyone who would like to request a modification of policies or procedures to participate in a United Way of Lake and Sumter Counties, Inc. program or service should contact:
352-787-7530 or MissionUnited@uwls.org

Complaints should be addressed to: Jessica Davis at jessica.davis@uwls.org