Family Stability Services

Our Family Stability Services program is designed to help you and/or your family, achieve stability. Monetary assistance from this program is meant to aid you and your family in breaking the cycle of living paycheck to paycheck. Limited funds are available to assist with rent, mortgage, and utility payments in both Lake and Sumter counties.

For Lake County residents, as of February 15th, Phase 3 CARES Utility funds are available.
Applications may be made by appointment or on a walk-in basis at UWLS, Mon-Wed 9-3pm


Lake County is DIRECTLY disbursing funds for RENT as of February 22.  You can apply for this assistance by clicking here:

United Way of Lake and Sumter is disbursing CARES funds for UTILITIES ONLY.
Applications are expected to take up to 30 days to process. Calls requesting updates before 30 days have passed, will unfortunately not be returned.

 Sumter County residents in need of utility or rental/mortgage assistance, request to make an appointment here.

 For ALL funding sources and appointments, please bring the following. If these documents are not in hand at the time of your appointment, your appointment will be cancelled, and you will be invited to make a new appointment.

Lake Utilities Sumter Utilities Lake Rent Sumter Rent
If you are requesting Lake County utility assistance, please bring the following to United Way of Lake and Sumter:

  • ID for all adults in household
  • SS Card for all adults in household
  • Birth certificate(s) for all minors
  • 2020 1040 Tax form
  • 12 recent months of utility bills including current bill
  • Proof of COVID-19 income loss (un-employment statement, pay stubs, letter from employer showing reduction)
If you are requesting Sumter County utility assistance, please bring the following to United Way of Lake and Sumter:

  • ID for all adults in household
  • SS Card for all adults in household
  • Most recent past due utility bills
If you are requesting Lake County rental assistance, please go to the Lake County Housing Assistance website for more information. This application is due to open on February 22, 2021. United Way of Lake and Sumter County has currently expended all available housing and rental assistance funding for Sumter County. Please be patient as we continue to reevaluate fund availability. Updates will be found here as soon as they are available.

I would like to make an appointment with a Case Manager:

Thank you for requesting assistance from United Way of Lake & Sumter Counties. We are at your service and promise, we are doing all we can to serve the needs of so many requesting utility and housing payment assistance at this time. We’re happy to work with you and look forward to being of service. If you are an existing applicant or have questions, please visit our
Family Stability Services FAQ section for answers to many of the most popular questions.

Thank you to our partners!

Thank you to our partnerships with generous organizations including Publix, SECO, Duke Energy, Wells Fargo, The Community Foundation of South Lake, SunTrust, and Lake County, we are equipped and committed to help families and individuals who are experiencing a financial burden from the impact of COVID-19. United Way of Lake and Sumter Counties also partners with additional agencies their resources to meet more community needs.

Publix Logo

Duke Energy LogoCommunity Foundation of South Lake Logo SECO Energy logoWells Fargo Logo

Lake County Logo

What happens once I request an appointment?
Once you make an appointment, please gather all of the documents listed as needed for the assistance you are requesting.
Do I have to make an appointment?
No, you may walk in on Mondays, Tuesdays, and Wednesdays between 9 and 3pm. Your wait time without an appointment may be longer.
What if I come to my appointment without all the needed documents?
Your appointment will be canceled and you will be invited to make a new appointment for a later date. It is very important that you have ALL of the listed documents in order to have a successful appointment and we will wait until you have these documents in hand in order to help you.
Do I have to have my tax return from 2020? What if I didn’t make any income?
All Phase 3 CARES fund applications require a 1040 tax return. If you did not make any income and are not required to file taxes, please provide proof of no income.
How long will it take for my mortgage company/landlord/utility company to receive payment?
United Way is not disbursing rental funds for Lake County at this time. For utility funding, applications will take 30 days to process and additional time for traveling in the mail. Your utility company, however, upon approval of your application, will receive a guarantee from United Way showing payment is forthcoming.
Are payments made payable to me or to the utility company?
Assistance funding is payable only to the utility company.
What utilities are eligible for assistance?
Utility assistance funding generally may include water, gas, sewer, electricity, and trash. Cable, internet and telephone are not generally eligible utilities.
If I have been aided by United Way of Lake and Sumter previously, will I be able to apply and get assistance again?
Every case will be evaluated individually to assess what funds can be allocated and in what instance.
Can I apply for utility assistance without applying for rental/mortgage assistance?
Yes. Currently, Phase 3 CARES fund applications are handled through two different organizations. Lake residents requesting both will need to apply for rental assistance through the county and for utility assistance through United Way (
Who is eligible for the CARES Act Funds, also known as the Stimulus Fund?
Each case is evaluated individually due to income requirements and fund parameters decided upon by the federal government to provide assistance using the CARES funds. The most common ineligibility factor is making too much income. Current parameters are income must be at or below 80% of average median income.
Is it necessary to do a follow up phone call to ensure that the documents are received?
It is not, though we know it’s REALLY tempting. We know you’re awaiting funding and that time is of the essence. Calling to request a status update may slow us down on processing your application, which could be next on our list. Applications are expected to take 30 days to process and additional time to be received in the mail by the recipient.

Who is ALICE?

United Way commissioned the ALICE report in 2014. ALICE is an acronym for Asset Limited, Income Constrained, Employed. The ALICE population are industrious, hard-working, and the most valuable, but vulnerable people driving our local economy in Florida. Although they work hard, they live paycheck to paycheck, barely getting by because of the high cost of living. They make too much money to qualify for public assistance, but not enough to handle life’s emergencies. They are forced to make difficult decisions. For example, if they have a flat tire, they must choose between getting a new tire or losing their job or losing their housing or going several days without food or medication. The ALICE population is not just young families; they are also senior citizens who are outliving their savings.

Here are some interesting facts about ALICE. ALICE makes up 41% of the population in Lake County; in Sumter County, it is 42%. To live above the ALICE threshold, a single person in Lake County must make at least $20,736 a year; in Sumter County, it is $19, 536 a year. For a family of four in Lake County, they would have to make at least $53,712 a year; in Sumter County, $50,184.

United Way of Lake and Sumter Counties (UWLS) is taking the lead to help ALICE. UWLS’s VITA (Volunteer Income Tax Assistance) volunteers served over 600 families, saving them over $113,200 in tax preparation fees, and helping them receive over $523,946 in tax refunds. UWLS’s network of 14 food pantries distributed over 2.2 million pounds of food, feeding over 189,000 people. Our Family Wize free prescription discount card saved our residents over $640,000 in prescription costs. Our Pathways 2 Success program provides scholarships to ALICE to receive technical training at Lake Tech College and Sumter Adult Education to qualify for higher paying jobs. Our grants to the Early Learning Coalitions provide funding for childcare for ALICE families.

United Way of Lake and Sumter Counties is here to give ALICE a helping hand. Without your generous support, United Way would not be able to help our working families and seniors through their hard times.

How can you help? You can donate to the United Way or you can volunteer by calling 352-787-7530. We need volunteers for VITA, Mission United, Disaster Relief, and mentoring programs. Or you can be an advocate for United Way in your community, promoting by thanking a Publix associate for supporting United Way of Lake and Sumter Counties.

We know these times may not be easy. We truly are at your service and are doing the best and fastest we can, to get these funds in the hands of those in our communities. If you have any questions that are not answered on this page, please email and please know we’re working as quickly as possible.


For Other Assistance

211 Information & Referral Crisis Line is Available
For information or connection to community resources, you can always dial 211, text your zip code to 898211. Call Specialists are standing by 24/7 to navigate available community resources with you.

Online Database of Community Resources

Looking for a specific resource? Check out 211’s online database for the top links to requested information.